1988rice's Commitment to Protecting Your Personal Information

1. Introduction and Scope of This Policy

1988rice ("we", "our platform") is committed to protecting the privacy of every user who registers and uses our services. This Privacy Policy clearly explains the types of personal information we collect, the purposes for collecting it, the storage methods we practise, and your rights as the owner of that data.

This policy applies to all users of the 1988rice platform, including those who visit our website, register an account, make deposits or withdrawals, contact customer service, and use any features or services we offer. Only users aged 21 and above may register and use the 1988rice platform.

By accessing or using the 1988rice platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you are required to stop using our platform.

2. Personal Information We Collect

In operating the platform, 1988rice collects several categories of personal information as follows:

• Account Registration Information — full name, date of birth, email address, mobile phone number, and the username you choose during registration.
• Identity Verification Information — a copy of your identity card (MyKad) or other official documents required for age and identity verification in line with our international licensing requirements.
• Financial Information — details relating to the payment methods you use, including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH). We do not store your e-wallet PIN or password.
• Platform Activity Data — game records, deposit and withdrawal transaction history, login times, and other activity on the platform.
• Technical Data — IP address, device type, operating system, web browser, and technical log data for security and platform improvement purposes.
• Communications with Us — the content of live chat conversations, emails or any correspondence you initiate with the 1988rice support team.

3. Purposes for Using Your Personal Information

The information we collect is used specifically for the following purposes:

• To verify your identity and age (minimum 21 years old) before your account is activated.
• To process deposit and withdrawal transactions safely and accurately.
• To maintain records of your account and gaming activity on the 1988rice platform.
• To provide effective customer support via live chat and email.
• To inform you about platform updates, bonus offers and information related to your account.
• To fulfil obligations under the international licensing we hold, including anti-money laundering (AML) measures and financial security requirements.
• To detect and prevent fraud, unauthorised account use and activities that violate the platform's terms and conditions.
• To continually improve the performance and user experience of the 1988rice platform.

4. Sharing and Disclosure of Information

1988rice does not sell, rent or disclose your personal information to third parties for commercial purposes. However, in certain circumstances, we may share your information with the following parties:

• Payment Service Providers — e-wallet providers, FPX services and cryptocurrency platforms involved in processing your financial transactions. They receive only the information necessary to complete the transaction.
• Platform Technology Providers — companies that supply technical infrastructure, gaming software and security services to 1988rice, bound by strict confidentiality agreements.
• Statutory Authorities — if required by law or a valid court order, we may need to disclose information to the relevant authorities.
• Licensing Bodies — international bodies that issue operating licences to 1988rice may require access to certain records for audit and regulatory compliance purposes.

5. Data Retention Period

1988rice retains your personal information for as long as your account is active and for the period required to fulfil legal and regulatory obligations. In general:

• Financial transaction records are retained for the period specified by our international licensing requirements.
• User account information is retained for as long as the account remains active. If an account is closed, data will be kept for a reasonable additional period before being securely deleted.
• Customer support communication logs are retained for reference and service improvement purposes.
• Technical data and security logs are retained for a limited period to help detect and prevent fraud.

6. Use of Cookies

The 1988rice platform uses cookies and similar tracking technologies to improve the user experience. Cookies are small files stored on your device when you visit our website.

• Essential Cookies — required for core platform functions such as maintaining your login session and processing transactions.
• Performance Cookies — help us understand how users interact with the platform so we can make improvements.
• Preference Cookies — store your settings such as language preference and display settings.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect certain functions within the 1988rice platform.

7. Data Security Measures

The security of your personal information is a responsibility we take seriously. 1988rice implements multiple layers of technical and operational protection to keep your data safe:

• SSL encryption for all data transmission between your device and our servers.
• Two-factor authentication (2FA) available to strengthen account security.
• Continuous monitoring of account activity to detect any suspicious access.
• Regular security training for all staff who handle user data.
• Periodic security system audits conducted by independent parties.

8. Cross-Border Data Transfers

As a platform operating under international licensing, some of your data may be processed or stored on servers located outside Malaysia. In such cases, 1988rice ensures that these data transfers are carried out with protective measures equivalent to the standards required under this privacy policy. We only work with infrastructure providers that comply with strict data security and privacy requirements.

9. Protection of Underage Users

The 1988rice platform is strictly for users aged 21 and above. We do not intentionally collect or store personal information from any individual under the age of 21. Our identity verification process is designed to identify and block registrations by underage users.

If we find that personal information of an underage user has been collected unintentionally, we will take immediate action to delete that information and close the account in question. Parents or guardians who suspect their child has registered on this platform are encouraged to contact us promptly through our 24/7 support.

10. Changes to This Privacy Policy

1988rice reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or industry standards. Any significant changes will be communicated to registered users via email or in-platform notifications.

The latest version of the Privacy Policy will always be available on this page with an updated "effective date". Your continued use of the 1988rice platform after any changes are published is considered your acceptance of the latest version of this policy.

11. How to Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the 1988rice team through the following channels:

• Live Chat 24/7 — available directly within the 1988rice platform, in Malay and English.
• Email: [email protected] — our team will respond within a reasonable time.

We are committed to addressing every privacy inquiry carefully and thoroughly. All privacy-related communications are handled with a high level of confidentiality.